Customer retention is a very critical business function working on improving company's image as retaining an existing customer is equally, in fact more important than creating new ones. A customer very seldom leaves a service provider because of reasons that are not in the control of the company such as, geographic location change, miss-happenings etc.
It is seen that more than 80% of the times, a customer switches after encountering a bad experience with the company. As for a customer, the support department acts as the face of a company interacting with customers, most of the grievances are created at the customer service level and if not looked after properly, results in termination of the contract between your company and consumer.
Companies that have a small customer base, it is not required for them to have a dedicated customer retentions department, as the in-house customer service or customer support division can look after retentions and address every customer on a personal basis. However, for large corporations who cater to millions of consumers with telecom, IT, insurance and other services, managing a separate retentions department could be an extra cost and added burden to the corporation.
With so many choices available today, it does not even take a fraction of a second for your customer to switch to another service provider. DIGITAL OASIS is an expert to manage your customer retention with our experienced professionals to provide high quality customer service. With our unique (AER) strategy (Address - Empathize - Resolve), you can be assured to have over 90% unhappy customers forget the past and get back to your services with new expectations. Your customers are more likely to stay loyal for that extra support that everyone seeks from a service provider. 
Our More Services
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- » Chat Support
- » Customer Retention
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- » Mail Support
- » Order Taking
- » Outbound Call Center Services
- » Phone Answering
- » Product Information Request
- » Sales Lead Qualification
- » Soft Lead Generation
- » Technical Support & Help Desk
- » Telemarketing Services
- » Upselling & Cross Selling
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DIGITAL OASIS are becoming one of the most desired business concepts throughout the world. DIGITAL OASIS is a highly-skilled, independent professional who works virtually or remotely for a particular client.
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DIGITAL OASIS allowed me to grow my business rapidly. I hired an assistant to manage my orders, and also up to 5 people who repriced my inventory during my peak ordering season. I was able to cut my labor costs by over 50%, which allowed me to increase profitability and sales faster than I ever would have dreamed! I will recommend this to everyone I know! Cheers!
Michael Felder
I used the internet research and accounting services of DIGITAL OASIS. They gave me great results at a great price. I would definitely recommend this company to anyone looking for these type of services.
Vinni Lohiya
I realized that my business needed a Web Site and had been calling around for price quotes when I got a call from DIGITAL OASIS. They, by far, had the best bang for the buck with their Web Site design package. Im so pleased with my Web Site and have already seen an increase in business in the last two months!
Nancy Kremer
I own a small motor manufacturing company and decided to switch my customer support call center to DIGITAL OASIS. I wasnt sure how I would like it, but after trying it, I was very impressed with the professionalism and efficiency. Making the switch saved me 52% on labor costs, and was one of the best business decisions I have made in a while. Thanks again!
Robert Brown
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These guys designed and registered my website for me, and all I have to do is pay a low monthly fee for them to host and maintain it. Within the first 2 months my business had increased by around 30 percent! I would strongly recommend their web marketing as well. Overall I give these guys 2 thumbs up!.
Carl Reece
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I used their SEO services and was able to increase my web traffic last month by 78%! I have seen a big increase in calls and people stopping in my store as a result. Kudos to the DIGITAL OASIS team and thanks again!
Josh Ackermann
These guys designed me a professional website for my insurance business for about half of what most of the other companies were quoting. I was really impressed with the result too! Thanks
Tricia Smith